Thank you for shopping at Spider Hoodie online store.
We want you to be fully satisfied with your purchase. This Return and Exchange Policy explains the terms and conditions related to returns and exchanges of products purchased from our online store. By placing an order, you agree to comply with the following guidelines. Please read them carefully.
Definitions
In this policy, the terms “Client,” “You,” and “Your” refer to the user accessing the Spider Hoodie website and complying with the terms and conditions. The terms “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to the Spider Hoodie website. The terms “Party,” “Parties,” or “Us” refer to both the Client and ourselves. All terms mentioned are interchangeable and refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing assistance to the Client for meeting their needs in accordance with our jurisdiction.
Inspection on Receipt
Upon receiving your shipment, we strongly recommend the following actions:
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Verify that you have received the correct products.
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Carefully inspect the contents for any physical defects or shipping damage.
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Report any damaged merchandise within 24 hours of the delivery date and time to be eligible for a replacement.
Please note: There may be a slight difference between web mockups and the product you receive. Product descriptions and size guidelines are mentioned on our website. Please read them carefully before ordering.
Return and Exchange Criteria
We do not accept returns or exchanges for reasons related to:
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Size, color, design, or product type preferences
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Used products
Select your product carefully considering all criteria. If you no longer like the item or it doesn’t fit, we recommend placing a new order.
2.1 Eligibility for Return
You may be eligible for a return only if:
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You received a defective, damaged, or incorrect item
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You comply with all conditions mentioned in this policy
To exchange for the same item, contact our support team.
2.2 Non-Returnable Items
The following items are generally non-returnable unless they are defective or damaged upon receipt:
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Items that have been used, washed, or altered
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Items without original packaging, tags, or accessories
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Limited edition or promotional items
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Customized or personalized items
Return and Exchange Process
3.1 Contact Us:
To initiate an eligible return or exchange, contact our support team at support@spiderhoodshop.com within 24 hours of receiving your order. Include your order details, a clear description of the issue, and supporting evidence (e.g., photos).
3.2 Return Authorization:
We will guide you through the process and provide a Return Authorization (RA) number, if applicable. Do not return items without an RA number.
3.4 Return Shipping:
For returns or exchanges due to defects, damages, or incorrect items, we will provide a prepaid shipping label or arrange pickup. Follow the provided instructions closely.
3.5 Return Claim Approval
The returned item will be inspected, and approval depends on the following:
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Items must be in original condition with original packaging, tags, and accessories
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Secure packaging must be used to avoid damage during return transit
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Items must reach us within 15 days of delivery
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Return must include the original invoice with your name, address, and order ID#
3.6 Return Claim Processing
Once inspected and approved:
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We will notify you of the return status
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If approved, a refund will be issued to your original payment method within a few business days
🔸 Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.
Contact Us
If you have any questions or concerns regarding our Return and Exchange Policy, please contact us at:
📧 support@spiderhoodshop.com
Our customer support team will be happy to assist you.