Thank you for shopping at Spider Hoodie online store.
We want to ensure your satisfaction with your purchase. This Refund, Modification, and Cancellation Policy outlines the terms and conditions related to refunds, order modifications, and order cancellations for products purchased from our online store. By placing an order, you agree to comply with the following guidelines. Please read them carefully.
Definitions: In this policy, the terms “Client,” “You,” and “Your” refer to the user accessing the Spider Hoodie website and complying with the terms and conditions. The terms “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to the Spider Hoodie website. The terms “Party,” “Parties,” or “Us” refer to both the Client and ourselves. All terms mentioned are interchangeable and refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing assistance to the Client for meeting their needs in accordance with the prevailing laws in our jurisdiction.
1. Order Modification / Cancellation Criteria
1.1 Order Modification:
Orders can be modified within 24 hours from the moment you placed the order.
1.2 Order Cancellation:
Orders can be canceled within 24 hours from the moment you placed the order. We will charge a restocking fee of $4.99 USD on this cancellation.
We do not guarantee the cancellation or modification of orders during any period and reserve the right to process your order as placed. Please email us at support@spiderhoodshop.com to request a cancellation.
2. Refund Criteria
Refunds are only applicable under the following condition:
-
You do not receive your ordered items at all (subject to investigation).
-
It has not been more than 24 hours since you placed the order.
3. Refunds and Store Credits
3.1 Refunds:
If you are eligible for a refund, we will process it within 3 working days of refund claim approval by the concerned team. The refund will be issued to the original payment method used for the purchase.
3.2 Store Credits:
In certain cases, we may offer store credits instead of refunds. Store credits can be used toward future purchases on our website and are valid for a specified period. Any remaining balance after using the store credit will be forfeited.
4. Contact Us
If you have any questions or concerns regarding our Refund, Modification, and Cancellation Policy, please contact us at:
📧 support@spiderhoodshop.com
Our customer support team will be happy to assist you and provide any necessary information.